Frequently asked questions

General

Do you have a physical store?

Can I pick up my order?

Can I come over and shop at your warehouse?

Shipping and Returns

Where's my order?

Where do you ship from?

What is your return policy?

Do do you ship internationally?

What shipping methods do you offer?

Do you charge U.S. state taxes on purchases?

Can you change my order amount to help with customs fees?

Ordering

How do I change or cancel my order?

What payment options do you support on your website?

Can I view my past orders?

How can I use coupon code?

How can I change displayed currency?

In which currency my card will be billed?

Products

A product I'm looking at is out of stock. Will it be back in stock?

Do you sell fabric swatches or samples?

Do you have a catalog?

How to download the digital pattern?

Do you sell quarter yards?

Will you cut me a fat quarter?

Pre-Orders

When will my pre-order items ship?

Can you ship my in-stock items before the pre-order arrives?

Other

I'm having some technical difficulties with the store, where I should report them?