Question 1

Do you have a physical store?

Accepted Answer

My Favorite Quilt Store is an online store with a warehouse and distribution facility. We do not have a traditional brick and mortar store. But you can still get in on the action. We do lots on social media so you can talk to Margo and keep in touch with us. If there is anything we can do to make your experience shopping at our store better - let us know.

Question 2

Can I pick up my order?

Accepted Answer

Absolutely, Click here for more information about Curbside Orders

Question 3

Can I come over and shop at your warehouse?

Accepted Answer

Currently our warehouse is not open to the public. But we do offer curbside pickup if you live in the area and would like to save on shipping.

Question 4

Where's my order?

Accepted Answer

Unless it's pre-order, it's probably on the way! All our shipments include tracking code, so please check your email and click on tracking link inside shipping confirmation that we sent you. If it appears that it has been delivered and you have not received the shipment, please contact your local post office.

Question 5

Where do you ship from?

Accepted Answer

We are headquartered in Houston, Texas, USA.

Question 6

What is your return policy?

Accepted Answer

We offer a 100% no-hassle 30-day return policy on most orders. Refunds will be given once the items have been received. All returned items must be in original packaging, unused and 100% smoke-free. Items not meeting one or more of this criteria will not be refunded.  You can learn more here.

Question 7

Do do you ship internationally?

Accepted Answer

We ship all over the world! keep in mind that potential import duties and/or taxes are not pre-paid in international shipments.

Question 8

What shipping methods do you offer?

Accepted Answer

We ship all our products by United States Postal Service. Most of our orders ship by Insured Priority Mail, however if your order is small enough, you may be able to choose First-Class (economy) shipping as well. All our shipments have tracking numbers.

Question 9

Do you charge U.S. state taxes on purchases?

Accepted Answer

As company based in Texas, US - yes, we have to.

Question 10

Can you change my order amount to help with customs fees?

Accepted Answer

Sorry - due legal reasons we can't.

Question 11

How do I change or cancel my order?

Accepted Answer

We do our best to fill and send orders as quickly as possible, which may limit our ability to edit items in your order or prevent a package from shipping. If you need to make changes or cancel your order, please contact us immediately, and we’ll do our best to address your concern.

Question 12

What payment options do you support on your website?

Accepted Answer

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. We also online payments like PayPal and Amazon Pay. You can also use mobile payments such as Apple Pay, Google Pay or Samsung Pay.

Question 13

Can I view my past orders?

Accepted Answer

Yes. You can create an account to the same email, as orders that you previously made, and after logging-in - they all will be there. Alternatively you can search your mailbox for a keyword "My Favorite Quilt Store Order confirmed " and all your orders should be there as well.

Question 14

How can I use coupon code?

Accepted Answer

You can enter coupon code during the checkout, in a box labelled: "Gift card or discount code". If you are on mobile, you need to click "Show order summary" first.

Question 15

How can I change displayed currency?

Accepted Answer

Mobile: Tap on upper-left menu symbol and after menu appears - on the bottom of menu you will be able to switch.  Computer: Currency selector is displayed near upper-right corner, simply click it and you will be able to switch.

Question 16

In which currency my card will be billed?

Accepted Answer

Currently, if you pay directly on our site - your card will be billed in USD. If you pay via PayPal, Amazon Pay or other middleman service -  we can not determine it.

Question 17

A product I'm looking at is out of stock. Will it be back in stock?

Accepted Answer

It depends, sign up for the email alerts on the product page and we will let you know if we get it back in. If you cannot find it anymore - it’s probably gone for good.

Question 18

Do you sell fabric swatches or samples?

Accepted Answer

No, unfortunately, we cannot offer cuts of fabric less than half of a yard at this moment.

Question 19

Do you have a catalog?

Accepted Answer

Our inventory changes by the minute and new products are added daily. At this time we do not offer a printed catalog but you can check out our latest products here.

Question 20

How to download the digital pattern?

Accepted Answer

There are two ways to get access to your digital patterns:  1. After placing your order to stay on the order confirmation page to download it.  2. We will send you an email with a link to download the pattern.

Question 21

Do you sell quarter yards?

Accepted Answer

We currently do not cut quart yards, but this may change in future.

Question 22

Will you cut me a fat quarter?

Accepted Answer

We currently do not cut fat quarters, but this may change in future.

Question 23

When will my pre-order items ship?

Accepted Answer

Orders that contain a pre-order product will ship once all the items in the order are at our facility. You can see estimated arrival date in your confirmation email and on order status page.

Question 24

Can you ship my in-stock items before the pre-order arrives?

Accepted Answer

Please place multiple orders if you would like us to ship your order separately. If you have already placed your order - contact us to purchase additional shipping.

Question 25

I'm having some technical difficulties with the store, where I should report them?

Accepted Answer

Please contact us.

Frequently asked questions

General

Shipping and Returns

Ordering

Products

Pre-Orders

Other